Endurance Computer Services – The Virginia Pilot
Small businesses, ranked #8
Endurance IT Services President Blake White and Vice President James Ashmore shared their perspective on what attracts employees to their workplace.
What makes your company an employer of choice? The two owners self-funded and launched the company with the idea of creating a corporate culture that would allow them to attract top IT talent while retaining staff for as long as possible. They put in place perks, events, and other things that most startups haven’t established in years. Endurance IT strives daily to ensure that each employee maintains a healthy work-life balance and utilizes paid time off (four weeks in the first year and five weeks after one year). We encourage employees to leave their jobs when they return home for the day. Our motto is “family always comes first”.
How do you measure employee satisfaction? The company hosts a monthly catch-up lunch where each employee is quizzed on their commitment to customers and company satisfaction. They have an open forum to provide feedback. Staff meet quarterly and annually to discuss performance for ongoing feedback. Each quarterly newsletter includes a “feedback link” to allow employees to simply express their satisfaction or dissatisfaction. The management team meets weekly to discuss issues raised and establishes an action plan to address each suggested improvement.
What are you doing to develop employees and help them grow? Upon hire, each employee is assigned a manager-level mentor who can resolve issues or needs through ongoing interaction and identify opportunities for professional development. Endurance organizes internal training to keep everyone on the same page and prepare our employees to grow within the company. We cover the costs of testing, books, materials, online training, and training courses for all positions, not just engineering certifications. We’ve started mentor-led courses to help employees earn certifications, and we’re also allowing staff to shadow other engineers on customer engagements for their training. Endurance has invested in instructor-led courses in video technology for areas such as Microsoft, Cisco, VMware, and more. We provide a hosted learning portal called PluralSight, which all staff have access to for technical and project management training.
Are you hiring? Endurance is always hiring and normally has about 10 job openings at any given time.
How has COVID-19 affected your workplace? Lessons learned? Endurance had perfected the work-from-home model many years ago as we developed and tested our ability to maintain a mobile workforce in the event of a disaster. This simplified the decision to move staff to a work-from-home model. For employees showing up on site to support essential workers, the company has ensured that staff follow all precautions. Looking back, the main lesson learned is that the safety of personnel is the most important criterion in the decision-making process and secondarily, as a company, to be prepared for a disaster. Have a plan, train your staff on those plans, test it regularly and adjust it if necessary.
Work-Life Flexibility – “I have the flexibility I need to balance my work and personal life.”
Endurance IT is a digital technology and services firm founded in 2008 with a mission to be the partner of choice for all of a company’s IT, security, software and digital needs. The company optimizes business performance through appropriate selection of cloud, application, infrastructure and digital solutions.
Address: 295 Bendix Road, Suite 300, Virginia Beach
Days of the week
Economic News for the Hampton Roads Area
Senior leaders: Blake White, President; James Ashmore, Vice President; Matt Scott, Vice President; Tony Aveiro, Vice President
Benefits include: Short-term and long-term disability, life insurance, 65% of family health insurance premiums, Safe Harbor 401(k) including 3% employer, paid vacation, bereavement leave, recruiting and new client bonuses, career development bonus and mileage reimbursement
Fun factor: Quarterly family fun events like Tides Game, American Rover Sailing, Admirals Hockey, Old Dominion University Games, Picnic with Inflatables, 4th of July, Christmas/Holiday parties; project success/award celebrations; birthday and work anniversary cards and gifts; team sports (5Ks, kickball, wiffle ball, bowling); Rock Star emails, company-funded charity volunteer days and events
Public Service: Equi-Kids, Equi-Vets, Buddy Basketball, Make-A-Wish, United Way, We Promise, TowneBank Foundation, Aid Another, CHKD, Virginia Museum of Contemporary Art, Virginia Beach Rescue Squad