MCT continues to improve and deliver an unparalleled client experience in the mortgage capital markets
SAN DIEGO–(BUSINESS WIRE)–Mortgage Capital Trading, Inc.® (MCT), the industry leader in financial markets software and services, today announced that it has strengthened its commitment to profitability and the success of its clients. Backed by an improved sales and support structure, MCT has hired industry stars and promoted valuable team members.
“A passion for customer experience has differentiated MCT throughout its 20-year history,” said Curtis Richins, President and CEO. “We are constantly evaluating and improving how we support our customers. While some accounts opt for MCT’s handy guidance, others are completely self-contained – both leveraging our MCTlive! ® platform. We meet customers where they are in their growth cycle and provide the most innovative technology and timely guidance to enable them to thrive.
Ben Itkin, MCT’s new Director of Sales, also underscored the company’s commitment to customer experience: “Our support begins at the earliest stages of developing a relationship – often even before a customer choose MCT. We listen, collaborate and share our deep subject matter expertise. Each client is unique and we adapt our offer to their situation.
MCT will continue to support customers through six regional sales teams, including the recent addition of Scott Holtz to the South region. Mr. Holtz, formerly with Lomas & Nettleton, Countrywide and Chase, is “an industry veteran who has a proven ability to foster lasting relationships with a wide range of small and large lenders in Texas and throughout the southern states. United,” Itkin commented.
In addition, MCT has created two new client-facing roles: Regional Account Manager (RAE) and Capital Markets Technology Advisor (CMTA). Both positions are instrumental in providing a seamless experience, from sales to onboarding to long-term success.
Peg Eaton, formerly Correspondent Account Representative at Mr. Cooper and Head of Business Operations at Lenders One, recently joined MCT as RAE for the Northeast and Great Lakes regions. Likewise, Boulton Brynteson and Chad Stone were promoted to RAE.
MCT’s Customer Success Group (CSG) continues to build a team of industry experts with the addition of four CMTAs. “Given the pace of innovation and product development at MCT, we knew we needed a dedicated role available to further educate our users,” said Paul Yarbrough, Head of CSG. “Whether via desktop or mobile, MCTlive! is the most comprehensive capital markets platform in the mortgage industry, and we want users to realize the full potential of our offering. Our CMTAs each have years of experience. experience, as MCT traders or in other businesses, using our technology,” Yarbrough continued. MCT stalwart Chris Barnes will manage the CMTA business, and the team is complemented by Cody Echols, Zach Ellis and Sam Farmer.
With this updated structure, MCT’s mortgage lender customers will be bolstered by a cross-functional team that includes members from sales, the customer success group, and business members. “We make significant investments in the success of our customers,” said Richins. “And, if an account needs Lock Desk, MSR, or pricing support, we have additional resources for those areas as well. From loan lock to loan sale, MCT offers the most robust offering, the most streamlined and digital in the industry.”
Founded in 2001, Mortgage Capital Trading, Inc. (MCT) ® has grown from a mortgage portfolio hedging company to the premier provider of fully integrated financial markets technology and services. MCT’s offerings include mortgage pipeline coverage, best execution loan sales, business intelligence and analytics, outsourced foreclosure solutions, MSR valuation, hedging and wholesales , and the world’s first truly open marketplace for loan sales. MCT supports independent mortgage bankers, custodians, credit unions, warehouse lenders and correspondent investors of all sizes within its award-winning digital platform, MCTlive! ®. Based in sunny San Diego, MCT also has offices in Healdsburg, California, Philadelphia, Pennsylvania and Texas. For more information, visit https://mct-trading.com/ or call (619) 543-5111.