Meet the Life Insurance Case Manager

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What would you like to know

  • A case manager can help an agent or counselor introduce a client to carriers.
  • One of the tasks of the case manager is to understand how different case design and type scenarios can affect the underwriting process.
  • Another job is how to avoid issues that could slow down the process.

When asked about the experience they want to provide to their clients, most financial advisors will tell you that they want to meet their clients’ needs through comprehensive planning, personal relationships, and respect for their fiduciary role. Protecting a client’s lifestyle, assets and legacy is an important part of this process.

Serving the risk management needs of clients, the life insurance case manager is an essential partner of financial advisors.

Case managers, whether employed in a local independent practice or in a home office, help counselors gain efficiency, scalability and guidance in the risk management process.

Case managers help financial advisors shop around objectively in the insurance market and direct a client’s needs to the most beneficial underwriting offer or carrier.

Why use a case manager?

While some financial and professional advisers may go directly to an insurer to do business, many choose to work with a general brokerage agency (BGA). In collaboration with a BGA, advisers become more efficient by relying on the objective and impartial expertise and brokerage consulting firms. BGAs have no ownership obligations to any particular insurer; instead, they represent the market. Like other insurance operations, BGA’s case managers oversee all aspects of the case and navigate the different requirements of different carriers to ensure a case is placed.

As the essential link between financial advisors, clients, insurance companies and other parties involved in the case management process, the life insurance case manager is essential. With client applications requiring more data and engagement in recent years, advisors need knowledgeable professionals to turn to.

While marketing and business development may be what initially encourages financial advisors to engage with a brokerage firm, the case manager and operations team keep advisors happy and push things beyond the limit. finish line to realize the advisor’s value proposition.

The case management team ensures that the business brought in is escalated to the carrier level as quickly as possible. The faster a BGA can deal with business, the more likely advisers and finance professionals will turn to that business again. In addition, case management is essential to the continued process of building relationships between counselors and their clients.

To process and place life insurance cases in the most effective, accurate and efficient manner possible, case managers must ensure that life insurance claims are submitted in order with a thorough risk assessment. initial subscriptions in the field. By sorting out and directing a case at each step, the case manager can spot potential submission issues early and reduce unnecessary obstacles down the road.


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