NextGen Healthcare Expands Relationship with InstaMed to Simplify Payment Processing for Patients and Providers

ATLANTA–(BUSINESS WIRE)–NextGen Healthcare, Inc. (Nasdaq: NXGN), a leading provider of innovative cloud-based healthcare technology solutions, today announced that it has extended its long-term relationship with InstaMed , a JP Morgan company, in an agreement that modernizes payment processing through NextGen® Pay powered by InstaMed. This solution expands payment options and convenience for patients, who can pay online when visiting providers who use the NextGen® Practice Management solution. The platform also allows healthcare practices to automate collections and manage and view payments in one system. The payment solution is not only convenient but secure, using the best data encryption protections.

“With NextGen Pay powered by InstaMed, we are taking the friction out of the patient-provider payment experience,” said Srinivas (Sri) Velamoor, Chief Growth and Strategy Officer for NextGen Healthcare. “Patients want a simple, streamlined process for paying their medical bills; providers want to focus on delivering the best care possible without being mired in collection inefficiencies. Our integrated solution meets both needs.

InstaMed is an industry leader in collecting healthcare payments throughout the patient journey. A recent trend report published by InstaMed highlights the importance of payment convenience for patients. According to the survey, 83% of patients want to continue using virtual and self-service options for post-pandemic care. 74% prefer online payment for medical bills. Additionally, 74% of millennials would switch providers for a better healthcare payment experience.

“The expansion of our work with NextGen Healthcare is the evolution of our longstanding relationship, rooted in delivering better healthcare payment experiences for providers and patients,” said Jon Neal, Head of business development at InstaMed and managing director of JPMorgan. “The demand and need for digital, automated and simple payment processes has never been higher. We are excited to see our solution driving real change for providers and patients.

Several NextGen Healthcare customers are already benefiting from NextGen Pay powered by InstaMed, which allows patients to save credit card information to the online portal for quick payments on the go. Through this expanded relationship, patients will also have the option of using Apple Pay® mobile payment solutions or Google Pay™ payment services during in-person care visits.

“Our practice is now a one-stop-shop for patient collections,” said Matthew Pierre, general manager of Loden Vision Centers, a Nashville-based NextGen Healthcare customer. “The billing department can manage, view and collect payments in one place. NextGen Pay powered by InstaMed improves the entire payment process from start to finish. »

A webinar titled Annual report on health care payment trends: a roadmap for the future, scheduled for July 21 at 2 p.m. EST, will look at survey results and trends. Click here to join.

To learn more about NextGen Healthcare’s practice management and patient engagement solutions, please visit

About NextGen Healthcare, Inc.

NextGen Healthcare, Inc. (Nasdaq: NXGN) is a leading provider of innovative healthcare technology solutions. We’re reimagining ambulatory healthcare with award-winning solutions that enable high-performance practices to create healthier communities. We partner with medical, behavioral and dental providers on their journey to whole person health and values-based care. Our highly integrated, intelligent, and interoperable solutions go beyond EHR and practice management to increase clinical quality and productivity, enrich the patient experience, and drive superior financial performance. We strive for better health care outcomes for everyone. Learn more at and follow us on Facebook, TwitterLinkedIn, Youtube and Instagram.

About InstaMed

InstaMed, a JP Morgan company, is part of the company’s Healthcare Payments business which supports Corporate and Investment Banking, Commercial Banking and Chase Business Bank customers. JP Morgan Healthcare Payments has integrated InstaMed’s solutions to provide a comprehensive suite of payment, treasury and banking solutions to healthcare organizations of all sizes. InstaMed enables a better healthcare payment experience and connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented private cloud-based technology securely transforms healthcare payments by enabling electronic transactions, seamlessly processing payments and moving healthcare data, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.

Apple Pay is a registered trademark of Apple Inc.

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