|VIDEO| The birth of the application that disrupts the collection of medical records

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The pioneering app that changed the way lawyers collect their clients’ medical records was born from the startling discovery of an industry professional.

Chris Carpenter had spent decades working in the medical records industry, unsure who ended up paying the high rates those companies charged for the documents lawyers needed to build their clients’ records.

“I met a young litigant and she explained to me: ‘Do you realize what you are doing? All these patients foot the bill…. We pass those costs on to the patient,” Carpenter said. “It was heartbreaking.”

The revelation led Carpenter down a new path and towards a solution that would turn the field upside down. “I looked across the industry and there wasn’t a single voice for the claimant. Not one. And at that point I decided I was going to fix this.

Carpenter created ChartSquad and its industry-first app, which makes it easy for patients to get their own medical records and then share those digital records seamlessly with their attorneys or anyone else they choose.

The app can reduce the potential $30,000 fee for an attorney’s brief request to around $50 when going through ChartSquad and its patient-centric approach.

Lawyers register online for free, refer their clients to ChartSquad through the online portal, and the company does the rest, updating patients and their lawyers as cases are delivered. The service responds to a client’s entire medical record request in just 15 days on average, which significantly reduces the time a lawyer is present. Meanwhile, the system’s flexibility allows for easy scaling, from solo practices to some of the biggest companies in the country.

Ultimately, all of these benefits are passed on to a company’s customers in the form of faster and better resolutions to their complaints.

“Most people think, ‘Civil justice? It happens in the courtroom,” Carpenter said. “Do you know where civil justice takes place? It starts with the medical record.

Find out how ChartSquad can help you.

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