Why Auditors Should Stop Choosing Convenience Over Security
USING multiple channels to collaborate with customers could lead to data breaches and financial loss, according to a new investigation commissioned by
According to the survey, out of 547 accounting and consulting professionals in the
Email and Microsoft Teams were found to be the most common file sharing methods used by auditors, due to their convenience and ease of use, despite 87% using a customer portal within their organization.
Although this is the default for most companies,
In addition to compromising security, the survey found that having too many options for sharing documents and tracking deliverables creates a barrier to successful collaboration. 40% of auditors agreed that deadlines are missed because customer inputs and approvals are not received on time, negatively impacting their customer relationships and customer retention.
To deal with these problems,
“Furthermore, the more channels there are for sharing data, the more fragmented the collaboration process becomes. Files can be scattered among multiple teams, updates wait in emails, and tasks get forgotten. It’s not only unproductive, but it can delay projects and introduce unnecessary risk.
“We urge auditors to choose a client portal that brings maximum benefit to you, your stakeholders, and your business.”
Additionally, an effective customer portal will alleviate the difficulties associated with emailing customer information, such as encrypting files and creating, managing, and communicating hundreds of passwords.
Huddle enables auditors to manage tasks, content, approvals, and team communication, with the ability to securely share content with anyone who needs access, from other internal departments to customers and partners.
To download the
2022 Customer Engagement Survey:
2022 Customer Engagement Survey: US Results | Huddle https://www.huddle.com/resources/whitepapers/client-engagement-survey-2022-how-do-cybersecurity-and-ease-collaboration/
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